This policy applies to products bought from MY MEMORY, online or in store. It sits alongside our warranty, which is explained on the After Sales Service page.
Return and Exchange Policy
Returns and exchanges within 7 days
If an item you receive is faulty, damaged in transit, or is not the item you ordered, contact us within 7 days of delivery. Once we have inspected the item we replace it with the same product. A cash refund is issued only when we are unable to supply a replacement.
What we need from you
- Your order number and the original invoice
- The item in its original packaging with all accessories included
- Photographs of the fault or damage, where the problem is visible
Change of mind
We do not accept returns or exchanges for change of mind, for example if the wrong model was ordered, a different colour is preferred, or the item is no longer needed. Please read the product page carefully, and contact us before ordering if you are unsure whether a product suits your device.
Items we cannot take back
- Items damaged after delivery through use, drops, liquid or incorrect charging
- Items returned without the original invoice
- Items with missing accessories or packaging
- Software licences and activation keys once the key has been supplied
Damaged parcels
Check the parcel at the time of delivery. If the package is visibly damaged, refuse it or note the damage with the courier, and contact us the same day.
Refunds
Where a refund is issued, it is made using the same payment method you used to place the order. Bank and card refunds usually take a few working days to appear, depending on your bank. Refunds on KOKO and PayZy instalment payments are processed by those companies and normally take 7 to 21 days.
After 7 days
After 7 days, faults are handled under warranty rather than as a return. See our After Sales Service page.
Contact
MY MEMORY
No. 07, 2nd Cross Street, Talbot Town, Galle, Sri Lanka
Phone: +94 777 57 46 43
Email: mymemorygalle@gmail.com